Reference

What We Hold and Why

Every wallet record, sign-in device and support ticket on your account follows a written rule, and this page lays those rules out in one place. Read it before you open an account, not after something goes wrong.

Wallet name matchingOTP on new devicesCookie choices explainedDeletion on request
2777bed What We Hold and Why
DATA CARE IN PRACTICE

Inside 2777bed Data Handling

Handling your data is a routine here, not a one-off promise. Sign-in sessions are tied to a device record, so a new handset prompts an OTP to your registered number before the wallet page opens. Cookies do the smaller jobs — keeping you signed in and remembering your language choice, which is why clearing them logs you out. Retention follows the same logic: payment records stay while a dispute or a local rule needs them, then leave active systems. Ask us to correct, export or delete what we hold and we confirm who you are before anything changes.

Device and Session Logs We keep sign-in device, browser and rough location data to catch a login that does not look like yours. That is also how the extra OTP check triggers.
Cookies in the Lobby Cookies hold your session, your language pick and cached game tiles so the lobby loads without a full fetch. Blocking all of them can break the wallet page.
Retention With a Cut-off Deposit and withdrawal records stay long enough to answer a dispute or meet a local rule, then drop out of active systems. Marketing choices clear as soon as you switch them off.
Who Sees Your Records Access sits with the payments, support and security teams on a need-to-know basis. Every internal lookup is recorded, so a wallet check is never silent.
CONTACT FOR PRIVACY

Reaching the Privacy Desk

Privacy requests get their own lane at the support desk, so they do not sit behind deposit questions. Write from the email or mobile number registered on your account and say plainly what you want changed, copied or removed. If the request touches a bKash, Nagad or Rocket payment, quote the transaction ID and we find the record without asking you twice. Anything that could move money is verified first, which is why we will not action a change on a voice call alone.

Account Email Desk Send your request from the address or mobile number registered on the account, and put your user ID in the first line so it reaches the right team.
Wallet Record Help Tie the message to a bKash, Nagad or Rocket transaction ID when the question touches a deposit. Matching the record first is quicker than a long back-and-forth.
Change or Delete Ask for a correction, a copy of what we hold, or deletion where your local law allows it. We confirm identity before any of those steps go ahead.

Questions About Your Data

These are the questions our desk fields most often, and the answers below match what the policy actually says. If your situation is not covered, write to support with your account ID and we will point you to the clause that applies to you.

Your mobile number, the name printed on your bKash, Nagad or Rocket wallet, the verification photo you send, and device details from sign-in. Payment records carry the transaction ID, never your wallet PIN.

Deposits and withdrawals need a matching wallet name, so bKash, Nagad and Rocket payments cannot clear anonymously. You can read the public pages first and decide about an account afterwards.

Mail the support desk from your registered address with the account ID in the subject line. We verify the request first, then send what we hold in a file you can read.

Where your local law allows it, yes — active records go, while payment history a rule requires us to keep stays for its set period. We tell you which part applies.

Only what a table or slot needs to load for you, such as your display name and session token. Studios like Pragmatic Play and Evolution do not receive your wallet balance or payment details.

Access depends on your local law and eligible regions. Where your country requires different handling from our default, that local requirement takes priority over the wording on this page.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.